Refund Policy

Last Updated: May 18, 2025

At DeepDive Peptides, customer satisfaction is important to us. Please read our refund policy carefully to understand your rights and obligations when requesting a refund.

1. Refund Eligibility
Refund requests must be submitted within 30 days from the date of product shipment. To be eligible for a refund, the item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (e.g., order number, receipt)

2. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:

Damage incurred during shipping: We are not responsible for products that are damaged in transit. Please contact the shipping carrier to file a claim.
Product mishandling: Refunds are not granted for items that have been misused, altered, or damaged due to improper care or handling.

3. Return Process
To request a refund:

Contact our customer support team at DeepDivepeptides@gmail.com with your order details.
If your request is approved, we will provide return instructions.
You will be responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Processing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days.

5. Changes to This Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Changes become effective upon posting on our website.

By placing an order on our site, you agree to this Refund Policy.

For any questions or concerns, please contact us at [insert contact email].

Let me know if you'd like to include store credit options or exchanges.